Your order is processed within 48 hours on average. Packages are delivered between 24 and 72 hours, depending on the carrier chosen.
All our parcels are dispatched daily, and the choice of carrier is up to you.
Example of delivery time by our carrier:
La Poste: 48 to 72 h
Relais La Poste: 24h to 48 h
Delivery times vary according to your geographical location, and are provided for information only.
A link will be sent to you as soon as your parcel is dispatched, so that you can track it on the carrier's website.
For France, the shipping price is fixed and depends on the weight of the parcel.
For European countries, the price is calculated according to the weight of the parcel.
Shipping costs include packaging, handling and delivery charges. They may include a surcharge for certain items (this surcharge is indicated in the product description). We advise you to combine your purchases into a single order. If you have forgotten an item when placing your order, you can send us an e-mail. Of course, this procedure is only valid if your first order has not yet been dispatched.
If you wish to make a claim for damage in transit, we advise you to notify the deliveryman of your reservations or ask him to open the parcel for inspection.
How do I make a return?
If a model does not suit you, you have 14 days from receipt of the parcel to return it by post to the following address:
National Import Paris
13, rue Denis Diderot
91350 Grigny
FRANCE
Please indicate whether you would like an exchange or refund. To do so, please enclose this return form, which you can print out.
Alternatively, you can provide this information on a separate sheet of paper, indicating your order number.
Products must be returned in their original packaging and condition.
Returns & Refunds
You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us by e-mail at info@joesmotorpool.fr of your decision to withdraw from this contract by means of a declaration.
For the withdrawal period to be respected, it is sufficient for you to send us your notice of withdrawal before the end of the withdrawal period.
In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment, whichever comes first. You must return the goods to us, without undue delay, and in any event no later than 14 (fourteen) days after you have informed us of your decision to withdraw from this contract at the following address:
National Import Paris
13, rue Denis Diderot
91350 Grigny
FRANCE
This period is considered to have been respected if you return the goods before the 14-day period has expired. You must bear the direct cost of returning the goods.
You are only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.